Terms and conditions

Humberts terms and conditions

Intellectual Property

"", "Humberts" and the Humberts logo are trademarks of Humberts, Chesterton Global Limited and/or its affiliates and all rights are reserved. Unless otherwise indicated, We and/or our affiliates own copyrights in the Site and in all of the content on the Site. These are protected by copyright laws and treaties around the world. All our rights are reserved. © Chestertons Group Plc 2007. You may print off one copy of any page(s) from the Site for your personal reference and you may draw the attention of others within your organisation to material posted. Our status as the authors of material on the Site should always be acknowledged. Apart from this, you may not copy, reproduce, republish, upload, post, transmit or distribute in any way any page(s) from the Site, and any deletion or modification of the content of the Site, or use of the content for any unauthorized purpose, is in violation of our copyrights. If you wish to make any use of material on the Site other than that set out above, please address your request to

Accessing the Site
Access to the Site is permitted on a temporary basis and is subject always to these Terms and Conditions. We reserve the right to withdraw or amend access to the service without notice. You are responsible for arranging access to the Site You are also responsible for ensuring that anyone else accessing the Site through your internet connection is aware of these terms and that they comply with them. We update the Site regularly and so may change the content at any time. If the need arises, We have the option to suspend the Site or to close it indefinitely.

Your Obligations
You will use the Site for lawful purposes and only as authorised in these Terms and Conditions. You are to keep secure and not disclose any password that We may give to you. Any such password will only be used for the authorised purpose We communicate to you and you will be liable for any unauthorised use of your password.

Linking to the Site
You may link to our home page, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. In particular, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The Site must not be framed on any other site, nor should you establish a link to any part of the Site other than the home page. We reserve the right to withdraw linking permission without notice.

Links to Other Sites
You may find links from the Site to independently managed sites whose content We have found of possible interest to visitors. We cannot control the content that may appear on these sites or any attachments thereto and accordingly We expressly disclaim any liability for the content that may appear on any site or any attachment thereto which may be accessed through links on the Site and make no warranty or representation regarding defamation or otherwise, with respect to the same.

Before making any business or personal decision relating to property you are advised to speak to a specialist surveyor. Each of the tools on the Site is provided for general guidance only. You should not rely on the tools in making any business or personal decisions and the firm cannot accept any responsibility for any losses occasioned by the use or misuse of those tools.

Data Protection and Privacy

Chesterton Global Limited of Connaught House, 1-3 Mount Street, Mayfair, London W1K 3NB is a Data Controller for the purposes of the Data Protection Act 1988.

By proceeding to use our website and any service provided through our website, you consent that we may process the personal data (including sensitive personal data) that we collect from you in accordance with our Privacy Policy. In particular, we may use the information we hold about you for the purposes that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material, requesting further services including but not limited to valuation requests.

Please address any questions, comments and requests regarding our data processing practice to Nick Evans, 

The Site and all the content on the Site is provided for use "as is" and "as available" and any reliance upon the same is at your sole risk. Whilst We take all reasonable care to ensure that the content on this Site is accurate, We cannot guarantee its accuracy and We reserve the right to change the content on this Site at any time. We make no representations or warranties of any kind with respect to this Site or the content of the Site, including any text, graphics, advertisements, links or other items. Further more, neither We nor any other contributor to this website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, fitness for purpose, completeness or freedom from viruses of the content contained on the Site or that such content will be accurate, up to date, uninterrupted or error free.

Limitation of Liability
You acknowledge that you are solely responsible for the use to which you put this Site and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law.

Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, We and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this Site.

Jurisdiction and applicable law
The English Courts will have non-exclusive jurisdiction over any claim arising from or related to a visit to the Site. English Law will apply to these Terms and Conditions.

Variation of these Terms
We reserve the right to change these Terms and Conditions, including the Privacy Policy, from time to time by posting a change notice or any new agreement on the Site. The version of the Conditions that apply is the version in force on the day of your use of any particular part of the Site. It is your responsibility to check the Site regularly to determine whether these Terms and Conditions have been changed.


If any part of these Terms and Conditions is deemed to be unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of these conditions will not be affected.

Your concerns

If you have any concerns about material that appears on the Site please contact 

Complaints Procedure
At Humberts, we endeavour to provide the highest levels of service. We do however recognise that on occasions things do not go according to plan and in such instances we operate an in house complaints procedure so that our clients may inform us of any issues they have experienced.

In the first instance, you should contact the relevant office head who will make every effort to resolve your issue.

If your complaint cannot be resolved at this level then please contact, in writing, with a summary of your complaint the appropriate Complaints Handling Officer as listed below:

All Residential Sales: 

Mr Nick Evans
Humberts Ltd
18 Cheap Street
Dorset DT9 3PX

All Rural and Professional Sales/Services: 

Mr David Hebditch
Humberts Ltd
Mansfield House
Silver Street
Somerset TA1 3DN

We will acknowledge receipt of your written complaint within 5 working days, and advise you who will be investigating your complaint.

Within a further 21 days the above person will write to you to inform you of the outcome of the investigation into your complaint and to let you know what (if any) actions have been or will be taken. If a longer period is required to consider your complaint you will be notified in writing with a revised timescale.

If you are happy with the outcome of our investigation, the matter will conclude. However, if we cannot agree on how to resolve the complaint then you have the final stage opportunity to refer it to the independent redress mechanisms below (approved by RICS).

As a private individual you should refer your complaint to:

The Property Ombudsman
Milford House
43-55 Milford Street
Wiltshire SP1 2BP

You must refer your complaint to the Property Ombudsman within six months of Humberts final outcome letter.

As a business client we will agree a referral of the complaint by mediation with you in accordance with the Neutral Evaluation Procedure for Surveying Disputes (IDRS). If mediation should fail then the case will be referred for formal Arbitration and the Arbitrator’s fees will be payable as directed by the Arbitrator at his/her discretion.

If your complaint relates to the provision of consumer credit or insurance mediation services and you have not received a final response within eight weeks from the date of your complaint, or you are dissatisfied with the final outcome you have received, you can contact:

Financial Ombdsman Service (FOS)
South Quay Plaza
183 Marsh Wall
London E14 9SR

You must refer your complaint to the Financial Ombudsman within six months of Humberts final outcome letter.