Humberts Long Melford has taken the gold award as the best estate agent in the Sudbury area at The British Property Awards 2019.
The judges said that the team at Humberts, based at Hall Street in Long Melford, had “performed outstandingly throughout the extensive judging period” and stressed that the gold accolade went only to an agency which “goes that extra mile and provides outstanding levels of customer service”. The judges also confirmed that Humberts Long Melford had, following their gold award, now been shortlisted for a series of national awards later in the year.
Humberts’ director, Mark Wilkins, said: “We are thrilled to have received the gold award for the Sudbury area. We pride ourselves on our levels of customer service – and are always prepared to go the extra mile for our clients – but to get this accolade is still a wonderful testament to the hard work and professionalism of all our team.”
Robert McLean from The British Property Awards said: “Our awards have been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time.”
“Winning agents, like Humberts, should be proud that their customer service levels provide a benchmark for their local, regional and national competition”.
Established in 1842, Humberts have been selling homes across East Anglia for over twenty years from their Norwich office. The Long Melford branch opened in 2018 and was recently ranked 1st of 75 local estate agents by Rightmove, based on property listing performance.
THE BRITISH PROPERTY AWARDS are one of the most inclusive estate agency awards providers as they do not charge to enter. This has enabled their award to be structured in a manner that ensures maximum participation, on average judging over 90% of agents that meet their minimum criteria on a local level. The team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is both comprehensive and detailed exploring different mediums, scenarios and time periods to ensure that agents have been rigorously and fairly judged.