Accessing the Site
Access to the Site is permitted on a temporary basis and is subject always to these Terms and Conditions. We reserve the right to withdraw or amend access to the service without notice. You are responsible for arranging access to the Site. You are also responsible for ensuring that anyone else accessing the Site through your internet connection is aware of these terms and that they comply with them. We update the Site regularly and so may change the content at any time. If the need arises, We have the option to suspend the Site or to close it indefinitely.
You will use the Site for lawful purposes and only as authorised in these Terms and Conditions. You are to keep secure and not disclose any password that We may give to you. Any such password will only be used for the authorised purpose. We communicate to you and you will be liable for any unauthorised use of your password.
Linking to the Site
You may link to our home page, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. In particular, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The Site must not be framed on any other site. We reserve the right to withdraw linking permission without notice.
Links to Other Sites
You may find links from the Site to independently managed sites whose content We have found of possible interest to visitors. We cannot control the content that may appear on these sites or any attachments thereto and accordingly We expressly disclaim any liability for the content that may appear on any site or any attachment thereto which may be accessed through links on the Site and make no warranty or representation regarding defamation or otherwise, with respect to the same.
Before making any business or personal decision relating to property you are advised to speak to a specialist. Each of the tools on the Site is provided for general guidance only. You should not rely on the tools in making any business or personal decisions and the firm cannot accept any responsibility for any losses occasioned by the use or misuse of those tools.
The Site and all the content on the Site is provided for use "as is" and "as available" and any reliance upon the same is at your sole risk. Whilst We take all reasonable care to ensure that the content on this Site is accurate, We cannot guarantee its accuracy and We reserve the right to change the content on this Site at any time. We make no representations or warranties of any kind with respect to this Site or the content of the Site, including any text, graphics, advertisements, links or other items. Further more, neither We nor any other contributor to this website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, fitness for purpose, completeness or freedom from viruses of the content contained on the Site or that such content will be accurate, up to date, uninterrupted or error free.
Limitation of Liability
You acknowledge that you are solely responsible for the use to which you put this Site and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law.
Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, We and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this Site.
Jurisdiction and applicable law
The English Courts will have non-exclusive jurisdiction over any claim arising from or related to a visit to the Site. English Law will apply to these Terms and Conditions.
Variation of these Terms
If any part of these Terms and Conditions is deemed to be unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of these conditions will not be affected.
At Humberts, we endeavour to provide the highest levels of service. We do however recognise that on occasions things do not go according to plan and in such instances we operate an in house complaints procedure so that our clients may inform us of any issues they have experienced.
In the first instance, you should contact the relevant office head who will make every effort to resolve your issue.
If your complaint cannot be resolved at this level then please contact, in writing, with a summary of your complaint the appropriate Complaints Handling Officer as listed below:Mr Tim Stephens13 Upper King Street,Norwich,Norfolk,England,NR3 1RB
We will acknowledge receipt of your written complaint within 5 working days, and advise you who will be investigating your complaint.
Within a further 21 days the above person will write to you to inform you of the outcome of the investigation into your complaint and to let you know what (if any) actions have been or will be taken. If a longer period is required to consider your complaint you will be notified in writing with a revised timescale.
If you are happy with the outcome of our investigation, the matter will conclude. However, if we cannot agree on how to resolve the complaint then you have the final stage opportunity to refer it to the independent redress mechanisms below.
As a private individual you should refer your complaint to:
The Property Ombudsman
43-55 Milford Street
Wiltshire SP1 2BP
You must refer your complaint to the Property Ombudsman within twelve months of Humberts final outcome letter.
As a business client we will agree a referral of the complaint by mediation with you in accordance with the Neutral Evaluation Procedure for Surveying Disputes (IDRS). If mediation should fail then the case will be referred for formal Arbitration and the Arbitrator’s fees will be payable as directed by the Arbitrator at his/her discretion.
If your complaint relates to the provision of consumer credit or insurance mediation services and you have not received a final response within eight weeks from the date of your complaint, or you are dissatisfied with the final outcome you have received, you can contact:
Financial Ombdsman Service (FOS)
South Quay Plaza
183 Marsh Wall
London E14 9SR
You must refer your complaint to the Financial Ombudsman within twelve months of Humberts final outcome letter.